Support
How can we help?
Find answers to common questions about Cartra AI Logistics, or reach our team directly.
Contact support
Email team@cartra.ai. We aim to reply within one business day.
Email supportTo help us help you faster, include
- The email address on your account and your organization
- What you were trying to do
- Steps to reproduce the problem
- Screenshots or the exact error text
Never email us your password or a verification code. We’ll never ask for them.
Security issues: email team@cartra.ai with “Security” in the subject line.
Using Cartra Logistics in ChatGPT or Claude
The Cartra Logistics plugin lets ChatGPT or Claude look up your company’s e-Freight records, such as shipments, arrivals, invoices, and vendor bills, when you ask. You sign in with your Cartra account. Your organization has to be set up for it first; if you’re told it isn’t, email team@cartra.ai.
Connect
In ChatGPT, if Cartra Logistics is listed in your plugin directory, open it and choose Connect. Otherwise, add https://efreight-mcp.cartra.ai/mcp as a custom MCP server with OAuth sign-in; your workspace may need developer mode or an admin to allow custom connectors. In Claude, open Customize → Connectors and choose Add custom connector with the same address (on Team and Enterprise plans an Owner adds it under Organization settings → Connectors, then each person chooses Connect). When asked, sign in with your Cartra account, check the access shown, and choose Approve.
What access means
The connection is read-only: it can look up records but can’t create, change, or delete anything. It reads only your organization’s records, and only the kinds your organization’s e-Freight access managers allow you: Operations (shipments, bookings, masters, arrivals and departures, and parties), Billing (customer invoices), Costs (vendor bills, costs, and profit), and Search (flexible searches). Managers, whom Cartra sets up on request, choose this in Settings → e-Freight access. The consent screen lists your access, and Settings → Account → Connected apps shows it at any time. Changes reach your apps within an hour. Records the app reads are sent to ChatGPT or Claude and handled under OpenAI’s or Anthropic’s policies; our Privacy Policy explains what Cartra collects and keeps.
Disconnect
Sign in to Cartra, open Settings → Account → Connected apps, and choose Revoke, or remove the connector in ChatGPT or Claude. The app loses access within an hour. If a manager disconnects your apps, you can reconnect them from ChatGPT or Claude.
Get help
Email team@cartra.ai with the app you use, the email address on your Cartra account, and what you asked. We aim to reply within one business day.
Frequently asked questions
Getting started
How do I create an account?
Go to Sign up and enter your name, your work email, and a password of at least 8 characters. We’ll email you a six-digit verification code to confirm the address.
How is my organization determined?
Cartra matches your work email address, usually by its domain, to your company’s organization and adds you to it automatically. Organizations are set up by the Cartra team. If you’re told there’s no organization for your domain, or that your account isn’t assigned to one, email team@cartra.ai with your company name.
Signing in
I didn’t get my verification code.
Check your spam or junk folder and confirm you entered the right work email. Signing in to an account that isn’t verified yet sends a new code. If it still doesn’t arrive, email team@cartra.ai.
I forgot my password or can’t sign in.
Choose “Forgot password?” on the sign-in page: we email a 6-digit code to your work address, and you set a new password with it. Signed in, you can change your password in Eva under Settings → Account. Still stuck? Email team@cartra.ai from the address on your account. Never include your password.
Connections
How do I connect or disconnect Microsoft Outlook?
In Settings → Connections, give the account a label and sign in with Microsoft to authorize it. You can connect up to 10 Outlook accounts. To remove one, choose Disconnect next to it and Cartra will ask Microsoft to revoke its access.
What can Cartra access in my Outlook account?
Cartra uses the connection to read messages, folders, and attachments in that mailbox, and to create folders and move messages for the workflows you set up. Cartra never sees your Microsoft password.
Eva, your AI assistant
What is Eva?
Eva is Cartra’s AI assistant. Ask questions in plain language and attach files. Eva is set up per organization, so if it says it isn’t available for yours, email team@cartra.ai.
Can I share files with Eva?
Yes. Attach up to 5 files (4 MB each) to a message, or upload and manage them on Eva’s Files page. Your organization’s Eva workspace may be shared with colleagues, so only upload files you’re comfortable sharing with them.
How does voice input work?
Click the microphone in the message box to start recording, and click it again to stop. Your speech is transcribed into the message box so you can review and edit it before sending. Press Esc to cancel a recording.
Can Eva make mistakes?
Yes. Eva and workflows use AI that can misread a message or get details wrong. Double-check important information, like shipment references, dates, and amounts, before you act on it.
Workflows
What does a workflow do?
A workflow classifies new mail in a connected Outlook mailbox into categories you define, then moves each message to the folder you mapped to its category or leaves it in the Inbox. Find your workflows under Workflows in the sidebar.
When will a workflow start moving my email, and how do I stop it?
Publishing a workflow doesn’t move any mail, and dry runs never do. Live processing starts only after you turn on the mailbox’s new-mail trigger in Settings → Connections. To stop, pause or archive the workflow from its page, or turn the trigger off.
Account & data
How do I delete my account or data?
Account deletion isn’t available in the app. Email team@cartra.ai from the address on your account and we’ll process your request. You can disconnect Outlook accounts yourself at any time in Settings → Connections.
Does Cartra use my data to train AI models?
No. Cartra doesn’t train AI models on your content. Our Privacy Policy explains how we handle your data.
Policies: Privacy Policy · Terms of Use